Frequently Asked Questions

What if I cannot wait in all day?

When placing your order and checking out, on ‘Notes’ section of the Basket review page you can request that your goods be left in a safe location – just tell us where to leave the order. If nobody is available to sign for the delivery, we will then attempt to leave the goods in the safe location that you have specified, or we will attempt to find a safe location. Please note however that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DPD (these are generally small orders with no bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

Will my delivery arrive in one shipment?

This depends on the goods you have ordered. If you have ordered a mixture of goods that come from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations you will receive two different deliveries. Please note that delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.